Privacy Policy

Last updated: October 2026

At Enchanted Wellness with Elana, your privacy is important to me. This policy explains how I collect, use and protect your personal information when you visit my website, book a session or contact me.

1. Who I Am

Enchanted Wellness with Elana provides yoga classes, private yoga sessions, Reiki treatments, tarot readings and holistic wellbeing services in East Sussex and online.

If you have any questions about this policy, you can contact me through the contact details provided on my website.

2. Information I Collect

I may collect the following information when you interact with my business:

• Personal information: Your name, email address and telephone number.

• Booking information: Your appointment details, class bookings and any information you provide when booking a session.

• Payment information: Payments are processed through third-party payment providers. I do not store your full payment card details.

• Additional information: Any information you voluntarily share with me, including answers to booking questions or information relevant to your session.

• Website information: Basic technical information, such as your IP address and website usage data, may be collected through website functionality and analytics tools.

Please avoid sharing unnecessary sensitive personal information when contacting me or making a booking.

3. How I Use Your Information

I use your information to:

• Manage bookings, appointments and class registrations.

• Communicate with you about your bookings.

• Process payments and manage refunds where applicable.

• Respond to enquiries.

• Provide safe and appropriate yoga, Reiki and wellbeing sessions.

• Meet my legal, accounting and insurance obligations.

• Improve my website and services where appropriate.

I will only use your information for purposes that are lawful and appropriate.

4. Booking Platforms and Third Parties

My website and booking system may use third-party providers, including Squarespace and Acuity Scheduling, to manage website functionality, appointments and payments.

These providers may process personal information on my behalf in accordance with their own privacy policies.

Your information will not be sold to third parties. I only share personal information where necessary to provide my services, operate my business or comply with legal obligations.

5. Sensitive and Health Information

You may choose to share information about injuries, health conditions, accessibility needs or other personal circumstances relevant to your session.

I will treat this information with care and use it only where necessary and lawful, including to help make sessions more appropriate for your needs.

Where required, I will ask for your explicit consent before processing special category personal data, such as health information.

Please let me know if you would like to discuss any concerns about the information you provide.

6. How Long I Keep Your Information

I only retain personal information for as long as reasonably necessary for the purposes outlined in this policy, including any applicable legal, accounting, insurance or record-keeping requirements.

When information is no longer needed, I will take reasonable steps to delete it securely.

7. Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information I hold about you.

• Ask me to correct inaccurate information.

• Request deletion of your personal information where applicable.

• Object to or request restrictions on certain types of processing.

• Withdraw consent where processing relies on your consent.

• Complain to the Information Commissioner’s Office (ICO).

To exercise your rights, please contact me through my website.

You can find further information at the Information Commissioner’s Office website.

8. Cookies

My website may use cookies and similar technologies to support website functionality, understand visitor activity and improve your experience.

Where required by law, I will seek your consent before using non-essential cookies.

You can manage your cookie preferences through the options available on my website or through your browser settings.

9. Keeping Your Information Secure

I take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of storing or transmitting information online can be guaranteed to be completely secure.

10. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes to my services, website or legal obligations. The latest version will always be published on this page.

Thank you for trusting Enchanted Wellness with Elana with your personal information.